FAQ
Welcome to Saith Zain — your trusted source for pet essentials. Below are some of the most common questions our customers ask:
🐾 Orders & Shipping
Q: How long does shipping take?
A: Orders are processed within 1–3 business days. Shipping usually takes 5–10 business days, depending on your location.
Q: Do you ship internationally?
A: Currently, we only ship within the United States.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking link via email. You can also track your order on our Order Tracking page.
🐾 Products & Availability
Q: Are your products safe for all pets?
A: Yes, we only stock products that are safe, vet-approved, and quality-tested for cats, dogs, and small pets.
Q: What if a product is out of stock?
A: If an item is sold out, you can sign up for restock alerts on the product page or contact our support team.
🐾 Payments & Discounts
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Discover, and PayPal.
Q: Do you offer any discounts or promo codes?
A: Yes! We occasionally run promotions — subscribe to our newsletter to get exclusive deals and first access to new arrivals.
🐾 Returns & Refunds
Q: What is your return policy?
A: We offer a 14-day return window from the delivery date. Items must be unused, in original packaging.
Q: How do I request a refund?
A: Email us at info@saithzain.com with your order number and reason for the return. We'll guide you through the process.
🐾 Contact & Support
Q: How can I contact your team?
A: You can reach us at info@saithzain.com. We typically respond within 24 hours on business days.